Tag Archives: The Company Real Score

Oh what a year – Thank you 2014!

thankYou2014!

This was a year with many faces and to summarize these 12 months in one sentence would be something like this: a Year of Empathy, Collaboration, Music Thinking and Brand Development from a Service Design point of view.

For the fashion brand Olsen in Hamburg (Germany) I developed and designed the reality persona’s, based on research in Canada and Germany. We also worked with my brand strategy framework The Company Real Score to map the most essential brand assets as input for the brand deck.

The Übersee-Museum in Bremen (Germany) asked me to do a persona workshop with information on a one year visitors research to make strategic decisions.

Together with Design Thinkers Academy I developed a one day course of Service Design Thinking Fundamentals, a crash course with the basic instruments like stakeholder mapping, value network mapping, persona and customer journey. The next course will be in march 2015.

A sonic branding project: Massive Music in Amsterdam (Netherlands) asked me to help the team with my expertise in musicology and brand strategy. A nice combination of skills.

But there were more music and brand related activities: this year I started in Nijmegen (Netherlands) with a 20×20 (pecha kucha) presentation about Music Thinking and the platform MusicThinking.com, followed by a presentation in Cologne (Germany) about the same subject.
Together with Lutz Hempel from ICG, I did a short Music Thinking exercise during the ICG Change Management Seminar in Düsseldorf (Germany) and a full Music Thinking / Jazz it! workshop presentation in Copenhagen (Denmark) during the Art of Management in Organization conference.

For Bovemij I did the keynote presentation on their connect event in Utrecht. I showed the development of the last 30 years in the music business and how this connects with the challenges of the world we are living in today. The event was organized by my network partner Gerard Scheenstra of Innovatie Vitamine.

With my friend and network partner from the Witten School of Management Stefan Günther I did a workshop based on agile project management for Heraeus in Hanau (Germany); we also advised the board in taking steps towards a scrum framework. For Simon Weber and Friends, Berlin (Germany) I facilitated the alumni meeting with 150 people in Berlin with 10 iPads for the workshop presentations and created the Systemiker-Map  to visualize the region they work and their expertise.

The Efteling – the Dutch love brand number one – asked me to help them translate their massive research activities in a decision making instrument for a better way of collaboration between marketing and design. We worked with reality personas based on a big amount of research data and also worked with the design team on aspirational personas to strengthen the brand perspective in daily decisions. I did the design of the reality personas and all workshops and work sessions with the creative team and strategic marketing.

For De Rechtspraak in Utrecht (the Dutch Judiciary / Council for the Judiciary) I worked as UX Lead on a quality and innovation project about digital accessibility with a user-centered design approach to let different parties work together in building a user interface with a great user experience. Here are some steps we took: defining ux principles, persona development, customer journey mapping, facilitating creatives and management, usability testing.

Thanks a lot to everyone who made this year a fantastic and pleasurable time. I enjoyed to work with you together and I am looking forward to a very nice next encounter.

Empathy poster for focus group, interview and research

Inspired by the d.school’s empathy map I designed a poster that can be used in focus group meetings or any other research or interview situation.

While asking questions and observing behaviour like body language, tone of voice or choice of words it is important to note everything that  occurs in the session. In a second step, or during the session you will encounter contradictions (maybe already in saying), between what people say and what they do. Any contradiction or paradox can lead to a (latent) need or desire. If you ask yourself (or the participant) ‘why the things are as they are’ you may come to remarkable realizations or even an epiphany. This will be your most valuable insights.

Empathy Poster by CREATIVE COMPANION

Empathy Poster by CREATIVE COMPANION

Download the PDF version of the  Empathy-Poster by CREATIVE COMPANION.
You can print the poster in A4, A3 up to A2 and use it in different situations and workshop or research settings.

More posters:

The Persona Core Poster 

If you have collected a lot of insights you may want to go a step further an build personas for your company or project. There is another nice poster for this:

The Persona Core Poster by CREATIVE COMPANION

 

The Company Real Score Framework – Die Firmenpartitur

If you want to map your whole brand input and compare it with the reality persona you could also use The Company Real Score a strategic framework for brand innovation. You can also download the original poster.
Deutsch: Die Firmenpartitur (www.firmenpartitur.de)
English: The Company Real Score

Have fun!

PS: yes you can use the posters free of charge and yes I would be happy if you give me some feedback, credits or just spread the word!
Christof

www.creative-companion.com
www.creative-companion.com/deutsch/

 

Thank you 2013

Last year I had the pleasure to work on interesting projects with nice people.

Thank you all for working together and the nice time we spent. Curious what 2014 will bring.

The Persona Core Poster – a service design tool

Since years I am working with personas from aspirational to reality. Most of the time I am following the same basic questions and approach while developing the personas.

Finally I found time to design a poster that you can use in workshops and I hope you like it. I post the A3 template here as a PDF under the creative commons licence, this means you can print it, use it and even change it, just name the source. Tip: start with behaviour and end with the quote!

If you like it drop me a note and share it with your friends or client. On a regular base I am also conducting workshops in the Netherlands or Germany.

More information on Data Storytelling with Personas workshop:

More posts on persona thinking:
Personas and female mindstyles
Persona Experience in the Museum – Playing with your Expectations
Persona Experience in the Museum – Playing with your Expectations

Business design tools

Servicedesigntools.org

all contents by Roberta Tassi

There are a lot of possibilities, tools and methodologies while working on your business model, online strategy, service design or ideation project. Here are some nice tools and online platforms for inspiration or to help you get started:

  • Business Design tools:  www.businessdesigntools.com The design of a business is divided in 6 Phases where Designers, Clients and Customers should collaborate together in order to develop product/services that really address customers needs. The 6 Phases are: frame, explore, ideate, strategy, co-design, delivery.
  • The Company Real Score  is a collection of business tools and instruments to map and visualize your brand. It is a collection of core elements for orchestrating and conducting ‘brand minded and people centered’ innovations.
    Before you start with Customer journey mapping or Business Model Generation it is helpful to map your identity, the critical success factors and the paradoxes or wicked problems. This will give you more focus what best suits to your brand and inspires innovation and creativity. More info and the download of the poster: here!
  • Business Model Generation:  www.businessmodelgeneration.com This is also a fantastic book and an iPad app is in development. In the meantime you can use the PDF download of the canvas and a nice presentation with the basic items to make a start.
  • Service Design Tools:  www.servicedesigntools.org This website is the result of the research activity done by Roberta Tassi during her graduation thesis. Service Design Tools is conceived as an open platform of knowledge, to be shared with the design research community.
  • Persona Core Poster Companies have a growing number of data and research material from different sources that gives detailed information about what a consumer thinks, does or wants. But teams need a simple instrument to make better, integrated and quicker decisions based on the valuable data.
    If you want to innovate and create viable and relevant value propositions, you should start to ‘look with your customers eyes’. More info and download of the poster: here!
Christof Zürn
CREATIVE COMPANION
www.creative-companion.com

Download:   CREATIVE COMPANION Fact sheet