Tag Archives: service design

The Music Thinking Framework for iteration, innovation and transformation

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In my practice of many years as a Creative Director, User Experience Lead, Service Designer, Design Thinking Coach, Change Maker  – or in summary as I call it ‘Creative Companion’ – I recognized a couple of things in the organizations and clients I worked for:

  • organizations are in need of solutions for challenges they don’t know yet
  • management is often focussing on ‘the one’ solution for their complex problems
  • organizations are organized and focused in silos and lack interfacing expertise to connect the dots
  • people often don’t understand the impact of their decisions on the whole
  • people are busy to develop an ‘end state’, instead of changing their mindset to an iterative approach to change
  • sometimes people use musical terms when talking about action and collaboration, like: ‘let’s have a jam session about this’, ‘we should orchestrate this idea’, ‘we need a great conductor to lead the organization’, …

The last thing is not really surprising because musicians are natural collaborators and trained to work together in different constellations to perform a time-based experience. And this goes far beyond than just being on stage. This needs sometimes years of preparation, daily exercises and daily collaboration with a multitude of people to excel in a performance in front of a critical audience. Think about a jazz musician who acts as a teacher, a sideman, a leader of his own band, or as studio musician, or member of a big band or an orchestra in a total different genre.  

Although I have no single solution on the raised questions above, I developed a framework that helps me to navigate these questions and make integrated decisions. Disclosure: this is not about music. The Music Thinking Framework is based on principles and learnings from my experiences and perspectives in music and the translation of these findings and patterns to the practice of a Creative Companion. The Music Thinking Framework has different parts: steps, dynamics, cues and instruments.

 

The Four Music Thinking Steps

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The four steps LISTEN, TUNE, PLAY and PERFORM are surrounded by repeat marks, this means that it is a repeated pattern (and may never stop).

LISTEN stands for the openness to information with the focus on empathy beyond just understanding. Everything can be relevant in this step and should not be scoped out.

What is special: The Listen step is actually a timeline through all the steps. This means in every step you have to be open for information and should be capable to process it.

TUNE stands for making decisions based on clear guiding principles. LISTEN and TUNE together are two steps of the challenge space. It depends on the dynamics of the organization and project how much you can open up the listening and how many decisions you have to make.

PLAY is the first step of the solution space and has the function to open up again and bring in new perspectives, more ideas and deeper exploration. The difference here is, they will be judged by the decisions made in the TUNE step.

So the choices that have to be made in the PERFORM step are based on everything that has been done before. In time based art, there is no way back, you have to deliver. It is like standing on the stage, the audience is ready and you have to deliver what you have, no excuses. But if you have not opened up in the LISTEN step your first performance will be a risk, like going on stage unprepared and unexperienced.

 

The Six Music Thinking Cues

A musical cue is a section of a piece of music that’s intended to signal the time for a performer to carry out a certain action. A cue can also be given by a band member or conductor as a prompt to start or sync the playing. I realized in my practice while working on the intersection of business, people and technology that it would be nice to have some cues to take immediate action. I experienced many times that the following six cues work very well in business situations:

  1. JAMMIN’ the cue to get more creativity, more (crazy) ideas and information, data from all kinds of sources.
  2. EMPATHY the cue to see with the eyes of your customer, empathize with them and search for insights that matter.
  3. PERSONALITY the cue to work from the heart of your organization; from your why and your brand values to the holding space you provide for your stakeholders.
  4. SCORE the cue to visualize your decisions in the way that everyone has a ‘lead sheet’ of how we operate.
  5. AGILITY the cue to decide how to work together in which constellations.
  6. REMIX the cue to getting it all together under the given circumstances based on the other cues.

music-thinking-framework-cues

The Cues are more or less connected with each other and appear in a certain step. However it is possible that some cues can change their place, for example JAMMIN’ has often the role of ideation in a Service Design Thinking project. For a new project or assignment there are three intro points that make a good start for a collaboration.

A: Creativity – the organization is in need for new diverse ideas.
B: Service Design – the organization is in need for relevant ideas.
C: Organization –  the organization is in need for a new purpose or position.

So the ideal situation is to focus on the challenge space first and then on the solution space. However most organizations see their problems in the solution space, or have not the awareness that their real problems are in the challenge space. The most important thing is to start on the now and get into the loop to create awareness for the long now when there is time to see the big picture.

 

The Music Thinking Dynamics

I thought about how the steps above would behave in different music styles. I call this dynamics; it means that the same steps behave different when played in a different style.

In classical music there are clear steps where mostly one composer is developing his idea from the many possibilities until he gets to PLAY with the first rehearsals and may fine-tune the piece until performed. This follows the steps you see below. One step further would be a pop production where in the studio the different steps overlap and LISTEN, TUNE, PLAY, PERFORM are more or less happening at the same time. The producer or – in a live situation the DJ – is getting more influence and the focus is on the REMIX, but the genre is clearly set (SCORE) and the material is thoroughly chosen before (TUNE).

In a typical rock band like U2, you would find a lot of PLAY. The steps LISTEN and TUNE are developed over the years and are clear to all the members, so the main point is on collaborating in the PLAY that overlaps with PERFORM.

In Jazz or even more in Free Jazz we talk about instant composing. LISTEN, TUNE, PLAY, PERFORM are done live on the stage at the same time, based on quick mutual understanding, deep listening and experience from playing with many different people and constellations (between duo and tentet).

music-thinking-dynamics

 

The ideal picture of the four steps has its dynamics in the real world. Most companies are not used to separate the challenge from the solution space, with the effect that there is a fuzzy challenge and many ideas on how to solve it, until there is the realization that they are very effectively solving the wrong problems. It is like working effectively with a scrum team in time and budget, but not solving the problem of a real client.

In essence they are organized like a Free Jazz Band without the understanding and experience and try to make changes like an orchestra conductor or DJ.

As a Creative Companion or Music Thinker it is essential to understand in what constellation the organization is playing. You have to listen deeply and start with the right cue to help the organization to make the steps from iteration to innovation and transformation.

 

The Music Thinking Instruments

Actually this is a collection of tools, methodologies and canvases I am using and recommending. But there are many more. With the exception of the Company Real Score and the Persona Core Poster these tools have been developed by smart minds like Simon Sinek, Otto Scharmer, Alex Osterwalder or Tim Brown. What I have done here is to collect and cluster them to the Music Thinking Cues in the way I think they are helpful. 


* Most of the instruments can be used to ‘create choices’ (diverge) and to ‘make choices’ (converge). ** This is a selection of typical instruments, but there are many more.

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A Mentality in meaningful collaboration

For me Music Thinking gives an extra dimension to other approaches and methodologies and can be easily combined.

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“Music Thinking is the quest for the ultimate remix of Empathy & Strategy, Innovation & Tradition, Plan & Performance, Thoughtfulness & Playfulness, Inspiration & Transpiration, Business & the Arts. But first of all it is a mentality in meaningful collaboration.”  

Christof Zürn

 

Download

 

Some older articles on Music Thinking on this blog

or see MusicThinking.com for more inspiration

Connecting Business, People and Technology from ‘Best of Dutch Design’ in Discover Benelux Magazine September 2015

A few weeks ago I had the opportunity to give an interview about my company CREATIVE COMPANION. You can find the results of this talk in the September Issue of Discover Benelux in the section ‘Best of Dutch Design’.

CREATIVE COMPANION  on page 29:

CREATIVE COMPANION - Discover Benelux - Best of Dutch Design

Quote:
I work like a jazz musician: great music comes from great collaboration! Christof Zürn

The Company Real Score a music thinking approach to business innovation

The Company Real Score – a music thinking approach to business innovation

I am working with many tools and methods. There are some I like more. Now I have compiled the, in my opinion, most important tools and instruments to start with for brand minded & people centered innovations, I call it ‘The Company Real Score’, have a look!

What is it?
The company real score is a collection of business tools and instruments to map and visualize your brand. It is a collection of core elements for orchestrating and conducting ‘brand minded & people centered’ innovations.

Why should you use it?
1. To visualize and communicate what is most important for your brand.
2. To identify strategic paradoxes that can be used in innovation projects.
3. To use it as a ‘brand minded & people centered’ starting point.

See a short presentation

 

You can download the original score – 2,50 meters – via this link: http://goo.gl/IkwkTM

What the economy could learn from Richard Wagner – the man, the work, the brand

The world will celebrate the 200th anniversary of composer Richard Wagner, this makes 2013 ‘the Wagnerjahr’. In their last edition of the year german financial newspaper “Handelsblatt’ is also focussing on ‘all the things to come’ and dedicated the cover story to Richard Wagner.

The story illustrates the many perspectives of Wagner: the innovator, the storyteller, the free spirit, the entrepreneur, the marketing strategist and I would like to add the ‘Music Thinker’ (more on music thinking see below).

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The visionary Wagner was driven by his mission to change the world with his idea of the innovative music drama into a unique ‘Gesamtkunstwerk’.
To realize his goal he was able to ‘think as a musician and act as a designer and entrepreneur’. He used his many skills without any compromise against all odds and struggles along the way like a 19th century Steve Jobs. He designed the interior of his music hall in Bayreuth with the focus on acoustics above comfort: the simple chairs are made from wood (fabrics would absorb the sound), the musicians are hidden in a deep orchestra pit so the audience would not be distracted, there is no heating and no climate control.

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When Wagner began to write his masterpiece – the 16 hour lasting ‘Der Ring des Nibelungen” – he was 34, at the world premiere in Bayreuth he was 63. The story is about love, power, leadership, greed, betrayal, ruin and destruction; or as conductor Christian Thielemann put it ‘what happens when modern man is losing sight of himself while striving for property and wealth’.

There are many connections possible with our modern world and politics. Every year captains of industry and politicians like Angela Merkel sit side by side to experience the man, the music and the brand Richard Wagner –  hope they get inspired to hear, see and do the right things in the context of  our Gesamtkunstwerk.

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Trending in 2013

For inspiration and speculation I put 4 terms into Google Trends (2012 view):

  • Richard Wagner
  • Financial Crisis
  • Service Design
  • Music Thinking

Interesting that the Financial Crisis is on it’s decline (at least in search volume nota bene), Service Design and Richard Wagner are meandering through the year with two peaks for Richard Wagner; Music Thinking is still a ‘hidden secret’.

GoogleTrends-Wagner-MusicThinking

You can help to change this in 2013 with tweeting #musicthinking for inspiring ideas in music and beyond!

Music Thinking

“Music Thinking is the use of thoughts, learnings, ideas and inspirations that are derived from all kinds of music, sonic phenomena, sounds, musical instruments, tools, techniques, metaphors, patterns, brands, behaviours and music business to inspire and motivate in a new way of thinking to reach goals, solve problems or just to have fun.”

Christof Zürn  (www.musicthinking.com)

Co-creation, inspiration and the Global Jukebox

Can folk music be a model for setting up a co-creation culture?

In his book We-think: The power of mass creativity the author Charles Leadbeater is talking about a relation of co-creation and the habit of folk music that people borrow musical structures from a shared tradition and taking ideas from a shared pool of multipliers without concern for ownership. A climate of sharing and giving leads to mass innovation often with an individual touch and not mass production.

With this in mind it is interesting to watch the development of the new Global Jukebox project, a tremendous collection of field recordings, of Alan Lomax. The folklorist’s archive of 17.000 field recordings will begin to stream for free very soon, including music from Britain, Ireland, the US, the Caribbean and the former USSR.

Global Jukebox - Alan Lomax

Although Lomax’s name is not as well known as some of the musicians he helped discover, e.g. Woody Guthrie, his work continues to have an enormous influence. For example the soundtrack of the film O Brother, where art thou? is using samples from Lomax. He introduced Pete Seeger to The Lion Sleeps Tonight, recorded Vera Hall’s Trouble So Hard (made famous by Moby), and his recordings will even be featured on Bruce Springsteen’s forthcoming album, Wrecking Ball.

Besides the popularity to use this material for other musical inspiration it is also interesting to get more information on the system and categorization of the material. Lomax is talking about ‘cantometrics’, the term refers to a system for the measurement of singing style, like blue notes and sounds of animals.  The system was also applicable for pop music and he also developed ‘choreometrics’ for dancing and ‘parlametrics’ for speech.
The principles of ‘cantometrics’ are used in the Music Genome Project of Pandora.com a new automated music recommendation service comparable to last.fm and spotify.com

More info:
YouTube Channel:  http://www.youtube.com/user/AlanLomaxArchive/
Research:  http://research.culturalequity.org/