Category Archives: Reports

CX Report 2020

On his quest to combine Customer Experience and Computational Experience John Maeda has published a new report and shares his thinking (formerly called Desing in Tech report).

He also crowd sourced a survey to give his report an update on the corona and included all the first movers on a slide in his presentation.

Watch the full video here:

There is also a PDF on the cx report website

Design in Tech Report 2019 by John Maeda

Full with insights from the ever changing tech world, but also thoughts about humanity and how we can use tech for good. John Maeda has compiled many infos, insights and surprises together with a big team of contributors.

See here a pre view with a short summary of the report

As of Sunday 10th of March 2019 you can review the report here as a sort of slide show:

Link to Design in Tech Report 2019

On the Cover Artwork by Eriko Kawakami

Digital Life, digital outlook and online behaviour

“It’s not information overload, it’s filter failure” this  quote by Clay Shirky is maybe the best description of the new report from TNS: Digital Life

The most comprehensive study of the global digital consumer, ever. Including interviews from almost 50,000 consumers across 46 countries. And it’s beautiful and interactive.

Nice feature: you can directly compare countries:tns digital life

Some other interesting reports about digital life:

  • Digital outlook report
  • Digital mom
  • Publishing in the digital age
  • and more by  Razorfish


Christof Zürn

Download:   CREATIVE COMPANION Fact sheet


Design effectiveness – the contribution of design to business performance

There is a new study about the effectiveness of design commissioned bij the Association of Dutch Designers with some remarkable findings:
Emphasizing design, and including designers in new product development teams, contributes to new product success. Likewise, involving designers in developing web sites and corporate visual identity helps to improve firm image. Together, this translates to better firm performance. These are the main findings of research conducted in a large sample of Dutch firms from both manufacturing and service sectors.
… Some of the positive effects of design are stronger if designers have a high level of freedom to explore concepts outside the scope of the project at hand. This suggests that, to improve performance, firms should look at giving designers greater freedom. Innovativeness in experiential and functional design also has a positive effect.

Download full report as PDF

  • Design Effectiveness – english
    This report presents the findings of a large-scale survey-based research project funded by the BNO (Beroepsorganisatie Nederlandse Ontwerpers), the Dutch Ministry of Economic Affairs and Pictoright. The focus of the research is the contribution of design to business performance. The research was conducted by the Rotterdam School of Management (RSM) in collaboration with the Delft University of Technology (TUD).
Some other research documents


Christof Zürn

Download:   CREATIVE COMPANION Fact sheet